Technical Support
We provide a full range of professional technical services
Service we provide
· If there are any issues with the display module during the warranty period, you can choose to send it back to the factory for repair or to our service point. We will arrange for professional technical personnel to provide repair services for you and conduct another test. Once the test is correct, we will package it and send it back to you.
· If there is a problem with your display, we will first provide remote support to guide troubleshooting. If you need, we can also arrange for technical personnel to the project site within the specified time to support and provide on-site solutions. If the issue cannot be resolved on-site, we will first replace the spare parts to ensure the normal operation of the screen and report the issue to the relevant departments for more detailed testing to solve the problem.
Service Center
Asia – Tokyo, Japan
North America – Orlando, USA
Latin America – Mexico City, Mexico
South America – Brasília, Brazil
Europe – Amsterdam, Netherlands
Middle East – Dubai, United Arab Emirates
Pre-sales service support
· After you contact Ledman, our sales will communicate with you. We will have a professional team to recommend a complete solution, including screen, control system, power system, etc., based on your needs and on-site environment.
· After communicating with you to determine the entire solution, we will provide power and signal wiring diagrams according to the local requirements of the project.
· If you need, we will also provide steel structure reference drawings to help you communicate with local steel structure companies.
In-sales service support
· If you need,we will arrange for engineers to arrive at the project site within the specified time according to the specific situation of the project, guide workers to correctly install the screen, debug and light up the screen for the project until the screen can work normally.
· During the installation and debugging stages of your project, if you have a problem with the screen, you can contact us, and we will arrange for technical personnel to provide 24-hour online remote guidance.
After-sales service we provide
· If there are any issues with the display module during the warranty period, you can choose to send it back to the factory for repair or to our service point. We will arrange for professional technical personnel to provide repair services for you and conduct another test. Once the test is correct, we will package it and send it back to you.
· If there is a problem with your screen, we will first provide remote support to guide troubleshooting. If you need it, we can also arrange for technical personnel to the project site within the specified time to provide you with problem troubleshooting and on-site solutions. If the issue cannot be resolved on-site, we will first replace the spare parts to ensure the normal operation of the screen and report the issue to the relevant departments for more detailed testing to solve the problem.
Training
· We will impart relevant knowledge about the LED display industry, history, application fields, cutting-edge technologies, and other related fields. Whether you are engaged in the LED industry or not, we will introduce relevant content to you so that customers can become more familiar with and understand the LED display industry.
· Provide training on knowledge related to Ledman products and solutions, explain Ledman’s product classification, characteristics, solutions, cases, etc., and familiarize customers with Ledman’s products and solutions.
· The use and maintenance of the product, instructions for the use of LED display screens, explanations of the causes of related faults, and how to solve related problems and repair LED display screens.
FAQ
Find the most frequently asked questions on the LEDMAN products and LED technology here
How to provide after-sales service abroad?
What is the duration of after-sales warranty for products standardabroad?
The module of the COB product has a column missing or missing a certain color.
A row of COB product modules does not light up.
Some modules of the COB screen are not as bright as others.
Some of the cabinets on the entire screen do not light up.
The entire screen is not lit.
The entire screen is uncontrolled.
No sound in the LEDHUB Windows system.
Unable to touch on Windows system, normal touch on Android system.
Touch driver error or file loss; OPS computer not properly installed.
How Can We Help You?
Please contact us if you have any needs
